ENGSIA “Harpoon”, registration no. 40203254264, address: Kronvalda iela 3-16, Jelgava, LV-3002, Latvia, hereinafter - the online store - provides the content available on the website and sells the goods in accordance with the Terms of Use set out below.
General provisions
The Seller of the goods offered in this Online Store, on the one hand, referred to as the Seller, and the person placing the order, referred to as the Buyer, on the other hand, enter into the following Agreement:
The Seller undertakes to sell and deliver the goods to the Buyer in accordance with the Buyer's order.
Making purchases
The prices and specifications of the products sold in the online store are indicated next to the products.
To place an order, add the desired products to the shopping cart. Fill in all the required fields and choose the most suitable delivery method. The total cost of the order with delivery is then displayed on the screen. Make a purchase payment to complete your order.
Payment terms
The payment currency on the site is the euro. The purchase can be paid for by choosing the following payment methods provided by the payment platform makecommerce.lv, Maksekeskus AS:
- Estonia: Swedbank, SEB, LHV, Luminor, Coop Pank, Pocopay
- Lithuania: Swedbank, SEB
- Visa / Mastercard card payments
NB! Using the online banking payment method, confirm the order and click the "Return to merchant" button.
Personal data required for making payments is transferred to the licensed payment institution Maksekeskus AS.
The agreement enters into force upon successful execution of the payment. If for any reason it is not possible to fulfill the order, the Buyer will be informed and the amount paid will be refunded as soon as possible, but not later than within 14 days after receipt of the notice.
Terms of delivery
The goods are delivered to the following countries: Lithuania, Estonia. Purchased goods are delivered using the "Omniva delivery service". Shipping costs are shown before order confirmation. The purchased goods are delivered to the address specified by the Buyer within 3-5 working days. In exceptional cases, we have the right to send the goods up to 15 calendar days, informing the customer.
Right of withdrawal
The Buyer has the right to refuse the Product within 30 calendar days from the receipt of the Product. The right of withdrawal does not apply if the Buyer is a legal entity.
In order to exercise the 30-day right of withdrawal, the goods may be used only for the purposes intended for them, the consumer is responsible for maintaining the quality and safety of the goods during the period of exercising the right of withdrawal. If the goods are improperly used or damaged, neglecting the goods during use or not following the instructions, if the original packaging of the goods is lost, or if its packaging is significantly damaged, the online store has the right to reduce the refund according to the value of the goods.
In order to exercise the right of withdrawal, the Buyer must inform the Seller by sending an e-mail to [email protected] within 30 days after receipt of the goods. Return of the product is free of charge.
The Buyer is obliged to return the Goods to the Seller without delay, but not later than within 14 days after sending the e-mail about the return of the goods to the online store. Upon receipt of the returned goods, the online store immediately, but not later than within 14 days, refunds all payments received from the buyer.
The Seller has the right to withhold payment until he has received a confirmation of return of the Goods or goods from the Buyer.
The Online Store shall not be liable for delays in the fulfillment or non-fulfillment of obligations, or for any other type of non-fulfillment due to circumstances and obstacles beyond the reasonable control of the Online Store.
The online store reserves the right to refuse to sell the goods and request the return of the goods from the Buyer, if the price indicated in the online store is significantly lower than its market price due to an error.
Consumer rights for non-compliant goods
The online store is responsible for non-compliance of the goods sold to the Buyer with the terms of the contract or defects that have occurred within 6 months from the date of delivery of the goods to the customer, or were The Buyer must inform the Seller about the non-conformity of the goods immediately, within 2 months after its discovery, i.e. submit a complaint. The buyer can submit a complaint by sending an email to [email protected] .
The online store is not responsible for defects that have occurred after delivery of the goods to the Buyer. If the purchased goods have defects for which the Seller is responsible, the Buyer has the right to request the elimination of defects in the goods or the exchange for new goods free of charge.
If the goods cannot be repaired or replaced, the Seller shall return to the Buyer all payments provided for in the contract. The seller shall provide a written response to the consumer's complaint within 15 days.
Processing of the buyer's personal data
The online store processes only the personal data that the buyer has entered when ordering the goods, such as name, surname, e-mail, etc.
The online store transfers personal data to the transport service provider (s) to ensure the delivery of the goods.
If you have explicitly agreed to receive our marketing communications, including newsletters, we may from time to time contact you with information about our services and the latest offers. For this purpose, we may process the e-mail address you provided when signing up for marketing communications. The buyer has the opportunity to opt out of marketing communications by writing to [email protected].
Dispute resolution procedure
The Parties shall resolve all disputes arising between the Seller and the Buyer by mutual negotiations or correspondence. If the dispute cannot be settled through negotiation or correspondence, the Parties shall settle the dispute with the dispute settlement bodies of the European Union.